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Applying a multiple criteria decision-making approach to establishing green marketing audit criteria

Chen, Hui-Chiao, Yang, Chih-Hao
Journal of cleaner production 2019 v.210 pp. 256-265
business enterprises, business management, decision support systems, environmental markets, experts, marketing strategies, models, multi-criteria decision making, quality control, stakeholders, Taiwan
Green marketing strategy has increasingly become a sustainable business operation goal, and Green Marketing Audit (GMA) is an effective measurement tool. In order to satisfy the green marketing quality assurance, the tight integration of green marketing missions, competition, stakeholders’ requirements, and business activities are necessary. This study focuses on the establishment of green marketing audit criteria and priority sequence, using Multiple Criteria Decision Analysis (MCDA) to combine the Analytic hierarchy process (AHP) and Decision Making Trial and Evaluation Laboratory (DEMATEL) techniques. The major contributions of this study are as follows: (1) the proposed model provides a new practical architecture of GMA, which incorporates the experience and judgment of professional experts, and satisfies the needs of existing internal auditing operations; and (2) the GMA evaluation shows that linking the green marketing activities and firm performance contributes to the development of green marketing strategy management in Taiwan.